How can we help?

We ship worldwide and estimated delivery time is 6-10 business days from the date your order ships. You'll receive a shipping confirmation email with a tracking number once your order is on its way.

Yes! We offer free worldwide shipping on qualifying orders. The shipping cost (if any) will be calculated and displayed at checkout before you complete your purchase.

Once your order ships, you'll receive an email with your tracking number. You can use it to track your package directly on the carrier's website. If you haven't received a tracking email within 3 business days of ordering, please contact us at support@trylumine.com.

If your package appears to be lost or arrives damaged, please contact us immediately at support@trylumine.com with your order number and photos (if damaged). We'll work quickly to resolve the issue and get you a replacement or refund.

If you need to change your shipping address, please contact us at support@trylumine.com as soon as possible. We can update your address if the order hasn't shipped yet. Once shipped, we're unable to redirect the package.

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase for any reason, contact us within 30 days of delivery and we'll process a full refund — no questions asked.

Simply email us at support@trylumine.com with your order number and reason for the return. Our team will get back to you within 1-2 business days with next steps.

Once your return is approved, your refund will be processed to your original payment method within 5-10 business days, depending on your bank or card issuer. You'll receive a confirmation email when the refund is initiated.

We're so sorry to hear that! Please email us at support@trylumine.com with your order number and a photo of what you received. We'll send a replacement or full refund at no cost to you.

We currently offer four products: Anti-Hair Growth Oil (to reduce and slow hair regrowth), Scar Repair Stick (to fade acne scars and blemishes), Calcium Anti-Aging Stick (to smooth wrinkles and fine lines), and Collagen Eye Patches (to brighten dark circles and reduce puffiness).

Yes. All our products are dermatologist-tested and formulated with carefully selected, skin-safe ingredients. We are committed to quality, safety, and effectiveness. If you have a known skin condition or allergy, we recommend reviewing the ingredient list or consulting your dermatologist before use.

Our products are formulated with natural, skin-safe ingredients. Please check the product page for the full ingredient list. We are committed to ethical formulation practices and do not test on animals.

Our Egyptian Hair Reduction Oil is designed to slow down and reduce hair regrowth after shaving or waxing. Regular use leads to thinner, slower, and lighter hair over time — no laser, no pain, no harsh chemicals. Apply after every shave or hair removal session for best results.

Our Clinical Acne Scar Repair Stick is formulated to fade acne scars, blemishes, and dark spots over time. With consistent use, it visibly reduces the appearance of post-acne marks, evening out skin tone and texture.

Our Korean Skincare Calcium Balm targets wrinkles, fine lines, and tired-looking skin. It delivers deep hydration and nourishing botanicals to plump and firm the skin, reducing visible signs of aging with regular daily use.

Our Collagen Eye Patches are designed to brighten dark circles, reduce puffiness, and smooth fine lines around the under-eye area. They deliver an instant refreshing and brightening effect with collagen and hydrating ingredients.

Most customers notice visible improvements within 2-4 weeks of consistent use. For best results, use the product as directed daily. Skincare takes time — the key is consistency. Many customers report the most significant results after 30-60 days of regular use.

For optimal results: Anti-Hair Growth Oil — apply after every hair removal session. Scar Repair Stick — apply 1-2 times daily on clean skin. Calcium Anti-Aging Stick — apply morning and/or evening as part of your skincare routine. Eye Patches — use 3-4 times per week or as needed for refreshing and brightening.

Yes! Our products are designed to complement each other as part of a complete beauty routine. We recommend building a routine that addresses your main skin concerns, introducing one new product at a time so you can see how your skin responds.

Our products are formulated with gentle, skin-safe ingredients. However, if you have very sensitive skin, we recommend doing a patch test on a small area before full application. If irritation occurs, discontinue use and contact us at support@trylumine.com.

All ingredient lists are available on each product's page on our website. We are committed to transparency and only use carefully selected, high-quality ingredients in our formulas. No harsh chemicals, no unnecessary fillers.

Yes. Our products are dermatologist-tested and developed with attention to skin safety and effectiveness. We are committed to providing formulas that deliver real, visible results without compromising on skin health.

If you are pregnant, breastfeeding, or have a medical condition, we recommend consulting with your healthcare provider before using any new skincare product. Please review the ingredient list on the product page and discuss with your doctor.

You can reach our team by email at support@trylumine.com. We respond within 1 business day. Our support hours are Monday to Friday, 9am–5pm EST.

You can create an account or reset your password by clicking the account icon at the top right of our website. If you have any trouble, contact us at support@trylumine.com and we'll help you right away.

If you need to modify or cancel your order, please contact us at support@trylumine.com as soon as possible. We process orders quickly — if your order has already shipped, we won't be able to cancel it, but our 30-day return policy will apply.

Please check your spam or junk folder first. If you still can't find it, contact us at support@trylumine.com with your name and the email address used at checkout, and we'll resend your confirmation.