Shipping Policy
Free Shipping on All Orders
Trylumine offers free standard shipping on all orders, worldwide. No minimum order value required.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email with your order details once your purchase is complete, and a shipping notification with tracking information once your order has been dispatched.
Estimated Delivery Times
Delivery times are estimates and may vary depending on your location, carrier capacity, and any unforeseen delays.
| Destination | Estimated Delivery |
|---|---|
| United States | 5–10 business days |
| United Kingdom | 8–14 business days |
| Australia | 8–16 business days |
| Canada | 8–14 business days |
| New Zealand | 10–18 business days |
| Other International | 10–20 business days |
Order Tracking
Once your order ships, you will receive an email with a tracking number and a link to monitor your shipment. Please allow up to 48 hours for tracking information to become active.
Incorrect Shipping Address
Please double-check your shipping address before placing your order. Trylumine is not responsible for packages delivered to an incorrect address provided at checkout. If you realize you have entered the wrong address, contact us immediately at support.trylumine@gmail.com. We will do our best to update it before the order ships, but we cannot guarantee changes once fulfillment has begun.
If an error in the shipping address was made on our part, we will fully take responsibility and reship your order at no additional cost.
Lost or Stolen Packages
If your tracking shows your package has been delivered but you have not received it, please check with neighbors and any secure drop-off locations first. If your package is still missing, contact us at support.trylumine@gmail.com within 7 days of the marked delivery date and we will investigate with the carrier on your behalf.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking with your local customs office for more information before placing an order.
Shipping Delays
While we strive to meet all estimated delivery windows, Trylumine is not liable for delays caused by carriers, customs processing, natural events, or other circumstances beyond our control. If your order is significantly delayed, please contact us and we will do our best to assist.
Contact Us
For any shipping-related questions, please reach out to our team at support.trylumine@gmail.com.