Refund Policy
Last updated: July 30, 2026
At LUMINE COSMETICS, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help.
30-Day Return Policy
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:
- The product must have been purchased directly from trylumine.com
- The product must be in its original packaging
- You must provide proof of purchase (order number or confirmation email)
How to Request a Return or Refund
To initiate a return, please contact our customer support team at support@trylumine.com with your order number and the reason for your return. Our team will respond within 1-2 business days with instructions.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days, depending on your card issuer's policies.
Exchanges
If you received a defective or damaged product, we will gladly exchange it for the same item at no additional cost. Please contact us within 30 days of delivery and include a photo of the damaged product.
Non-Returnable Items
- Products purchased more than 30 days ago
- Products not purchased directly from trylumine.com
- Gift cards
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product, in which case we will cover the return shipping.
Late or Missing Refunds
If you have not received your refund after 10 business days, please first check with your bank or credit card company. If you still have not received it, contact us at support@trylumine.com.
Contact Us
LUMINE COSMETICS
30 North Gould St Ste R
Sheridan, WY 82801, United States
Email: support@trylumine.com